These account closure terms explain how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates/. The aim is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Extent of These Account Closure Terms
These terms relate to Spinjoys Casino accounts belonging to users having a residential address in Germany. I use them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements might be relevant. The scope encompasses closures initiated by you, closures I carry out for compliance or security reasons, and closures that arise from a regulatory instruction. They function with my general terms and applicable law.
I might revise these closure terms occasionally, but changes shall not impact a closure request already in progress save when the law demands it. If any condition is unclear, seek independent advice prior to submitting a request. The language of the operational account record is English, but Germany users are able to contact my support team for explanations.
Record Keeping After Account Termination
After your account is terminated, I keep certain personal and transactional data to satisfy legal, tax, and anti-money laundering requirements. For Germany users, retention periods adhere to applicable legal requirements and my internal timeline. I limit access to that data and do not use it for general marketing after closure unless you have separately agreed.
I may keep records of the closure determination, the reason code, and communication with the user. This enables me prove the closure was handled correctly. You may make a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention duty.
Regulatory Shutdown and Mandatory Actions
I could be obligated to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I may act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I may keep a record of the restriction for compliance purposes. You can request further details, but I am not obliged to disclose internal risk information.
Unpaid Balances and Cashout Rights
A voluntary closure does not void your right to request real-money funds not subject to a lawful restriction. After I close the account, I will compute the withdrawable balance and send it to a payment method that satisfies my verification checks. Germany users should ensure the payment method corresponds to the original deposit source where possible. That minimizes delay.
If I close your account for a regulatory or security reason, I may keep funds temporarily while I complete required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you have any amount to Spinjoys Casino, I may deduct that debt before returning the remaining balance.
Verification Requirements Before Finalising Closure
Before I finish a closure, I could ask you to supply a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to keep accurate records and block unauthorised access. I will not handle a closure if the identity information you supplied earlier clashes with the request.
Submit documents through the secure upload link I provide. I do not ask you to transmit sensitive files by unencrypted email. The verification step could add a short delay, but it is required to safeguard your funds and my platform. I retain verification records according to the retention rules described later in these terms.
Affiliate Account Deactivation and Commission Consequences
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is complete. If you have unpaid commissions above the minimum payment threshold, I will pay out them in the next regular payment cycle after the closure request, provided no breach is pending.
Termination of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accumulated under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may retain unpaid commissions where the breach caused loss or regulatory exposure.
Account Closure Process
To shut down your account on your own, send a formal request via the contact details shown in my help centre. I ask you to state your registered email address and the purpose for account closure so I can handle the request promptly. I could request a last identity confirmation before processing the closure. My support team will acknowledge the request and assign you a reference number.
After I obtain a comprehensive request, I normally process voluntary closure inside five business days. If additional documents are required, the period may lengthen. Do not open or utilize a new account during this timeframe because doing so can delay the closure. I will dispatch a acknowledgment email when the account has been closed and no further play is allowed.
Qualification for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been authenticated. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have accepted. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay liable for activity on your account until the closure is confirmed in writing.
Reactivating and Post-Close Restrictions
A closed account is not automatically reopened. If you have second thoughts after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may assess the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
